Support
We recognize that responsive, high-quality support is essential to your success. Whether you're building your first integration or deploying at scale, our team and community are here to help you every step of the way.
There are no dumb questions only dumb bugs.
Public Support
- For general inquiries, join our Discord.
- For bugs and feature requests, use our GitHub Issues.
Private Support
- For private issues, email us at support.
All support requests are handled with strict confidentiality.
Priority
Issues are prioritized in the following order:
- Security related issues.
- Defects reported by commercial clients.
- Features requests by commercial clients.
- Defects from the community based on the number of reactions they receive.
- Features request based on the roadmap.
If your feature request isn't on the roadmap or you believe it should be prioritized higher, upvote it on GitHub.
Custom work
SheetXL community developers may be available for contract work. For SheetXL-related projects, email us us with a summary of your needs. We aim to respond within 2 business days.